Frequently Asked Questions (FAQ)
Points not credited after recharge?
Points are usually credited automatically after payment is completed.
If not displayed within a short time, please try the following:
- Refresh the page
- Log out and log in again
If payment is confirmed but points are still not credited after 10 minutes, please contact us through this page and we will assist in verification and processing.
Can I request a refund?
Points and VIP benefits are virtual digital contentOnce issued, they are considered used and refunds are not supported.
Please confirm your actual needs before recharging.
What should I do if I cannot log in to my account?
Please confirm the following:
- Whether the username and password are entered correctly (note case sensitivity)
- Browser has not saved incorrect login information
If you forget your password, you can recover it using the email address provided during registration.
（Email does not need to be real, it is only used as a recovery credential）
Click here to recover password
Not receiving password recovery email?
This site Email authenticity not verified，
Please confirm that you have entered an email address that you can access.
If the email is no longer accessible or you cannot recover your password, please contact us through this page with your account information and we will assist.
About Anonymity and Account Security
This site uses a fully anonymous system to operate:
- No real-name information required
- Email authenticity not verified
- No personally identifiable information is stored
Email is only used for password recovery。
Please keep your account information safe.
What is a Key anonymous account?
Key anonymous account is a formal way to use this site without registration.
The system automatically issues a 32-bit Key as your unique credential to store your points, VIP benefits and download history.
Key accounts and registered accounts have the same asset security, point value, VIP benefits and download access; the only difference is whether you manage with username and password.
If you prefer anonymity and a simpler flow, use a Key; if you need ticket support and multi-device management, choose a registered account.
Need further assistance?
If the above content did not resolve your issue, please contact us through the contact methods on this page.
To facilitate processing, please provide:
- Username
- Email address used during registration
- Brief description of the issue
We will assist as soon as possible.
Friendly Reminder
This site is a platform for long-term stable operation,
all issues can be resolved through normal communication channels. Please feel free to use it.